Spa Sales AssociateFast track to Management Opportunities

Hand & Stone - 33631 Aurora Rd. Suite #34 - Solon, OH; Solon (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Childcare Discounts

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Competitive salary

Job summary

Hand & Stone Massage and Facial Spa of Solon is hiring for a Spa Associate growth role. The position begins in a front-line environment with a clear pathway to leadership as you complete training and hit targets.

Candidates should be goal oriented, excel in client relations, and thrive in a membership-driven setting. This franchise emphasizes learning our systems, culture, and service model before advancing.

Qualifications

• Provide excellent customer service to members and guests.
• Ideal past experience would be working in membership driven environment.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, sell memberships, gift cards, and enhancements.
• Follow proper office procedures/file maintenance and HIPPA compliance.
• Promote health/wellness benefits of consistent massage and skin care.
• Maintain a professional and clean work environment and appearance.
• Display a positive, energetic attitude.
• Be a team player.
• Possess Windows computer knowledge/skills.
• Perform various other duties as assigned.
• Be willing to take initiative in picking up new tasks around the office.
• Ability to multitask.

Responsibilities

• Provide excellent customer service to members and guests.
• Greet members/guests upon arrival and assist with scheduling.
• Answer phones, book appointments, and process memberships and gift cards.
• Maintain office procedures, file maintenance, and HIPAA compliance.
• Promote massage therapy and skincare benefits to clients.
• Keep a professional, clean work environment and appearance.
• Collaborate with team to meet targets and assist with tasks as needed.

Skills

Customer service

Membership sales

Phone etiquette

Multitasking

Team player

Windows OS

Job description

Benefits

• Childcare Discounts
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Competitive salary

Hand & Stone Massage and Facial Spa of Solon is currently seeking candidates that are goal oriented and passionate about client relations and experience. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage & facial.

This role is designed as a growth pathway. We believe in setting our leaders up for success. For that reason, team members begin in a Spa Associate role and grow into leadership position, as they complete training and demonstrate readiness while hitting targets. This allows you to learn our systems, culture, and service model before stepping into a leadership role.

Qualifications and Requirements

• Provide excellent customer service to members and guests
• Ideal past experience would be working in membership driven environment
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards, and enhancements
• Follow proper office procedures/file maintenance and HIPPA compliance
• Promote health/wellness benefits of consistent massage therapy and skin care
• Maintain a professional and clean work environment and appearance
• Display a positive, energetic attitude
• Be a team player
• Possess Windows computer knowledge/skills
• Perform various other duties as assigned
• Be willing to take initiative in picking up new tasks around the office
• Ability to multitask

Company Benefits

• $16-$18 per hour plus commission (commensurate with experience)
• Flexible schedules
• Professional and safe work environment
• Employee discounts and free services
• Employee referral bonus
• Training

SA540

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.