Spa Membership Sales & Guest Experience Advocate

Hand & Stone Franchise Corp; Westlake (OH); Hybrid; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

KinderCare discount

LifeMart program

Sales training webinars

Job summary

Hand & Stone Massage and Facial Spas in Westlake, OH is seeking Spa Associates to greet guests, answer calls, schedule appointments, and help provide a welcoming, 5-star experience. The role combines guest service with membership sales in a busy wellness environment.

You will learn the service menu, meet sales goals, and participate in training webinars, with opportunities for growth. The role emphasizes teamwork, cleanliness, and building lasting client relationships.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Job description

Hand & Stone Massage and Facial Spas in Westlake, OH is seeking Spa Associates to greet guests, answer calls, schedule appointments, and help provide a welcoming, 5-star experience. The role combines guest service with membership sales in a busy wellness environment.

You will learn the service menu, meet sales goals, and participate in training webinars, with opportunities for growth. The role emphasizes teamwork, cleanliness, and building lasting client relationships.