Growth Spa Sales & Customer Experience Specialist

Hand & Stone Massage and Facial Spa; Solon (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Childcare discounts

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Competitive salary

Job summary

Hand & Stone Massage and Facial Spa in Solon, OH is seeking a goal-oriented Spa Associate passionate about client relations. Join a national franchise that trains leaders through growth paths from spa associate to leadership roles.

You will greet members, answer phones, book appointments, and promote massage therapy and skincare benefits. The role emphasizes teamwork, professionalism, and advancing through training and performance.

Qualifications

• Provide excellent customer service to members and guests.
• Be comfortable in a membership-driven environment.
• Demonstrate multitasking and efficient office tasks.
• Display a positive, energetic attitude and teamwork.
• Proficient with basic computer tasks on Windows.

Responsibilities

• Greet members/guests upon arrival and answer phones.
• Book appointments and process memberships, gift cards, and enhancements.
• Follow office procedures and HIPAA compliance.
• Promote health and wellness benefits of massage and skincare.
• Maintain a professional, clean work environment and appearance.
• Be willing to take initiative and multitask various duties.

Skills

Customer service

Multitasking

Communication

Windows

Team player

Tools

Windows

Job description

Hand & Stone Massage and Facial Spa in Solon, OH is seeking a goal-oriented Spa Associate passionate about client relations. Join a national franchise that trains leaders through growth paths from spa associate to leadership roles.

You will greet members, answer phones, book appointments, and promote massage therapy and skincare benefits. The role emphasizes teamwork, professionalism, and advancing through training and performance.