Spa Sales Associate-Fast track to Management Opportunities

Hand & Stone Franchise Corp; Solon (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Childcare Discounts

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Competitive salary

Job summary

Hand & Stone Massage and Facial Spa of Solon is looking for motivated individuals to join as Spa Associates, with a clear growth pathway into leadership. The role focuses on client relations, membership sales, and delivering a premium spa experience in a franchise setting.

Candidates should be eager to learn our systems, culture, and service model, while hitting targets and embracing training. Flexible schedules and advancement opportunities are offered.

Qualifications

• Provide excellent customer service to members and guests.
• Experience in membership-driven environments preferred.
• Greet members/guests on arrival.
• Answer phones, book appointments, sell memberships and gift cards.
• Follow proper office procedures/ HIPAA compliance.
• Promote health and wellness benefits of massage therapy and skin care.
• Maintain a professional and clean work environment and appearance.
• Be willing to take initiative in learning new tasks.
• Ability to multitask.

Responsibilities

• Answer phones and book appointments.
• Sell memberships and gift cards.
• Greet members/guests on arrival.
• Promote services and wellness benefits of massage therapy and skin care.
• Maintain a clean, professional work environment.

Skills

Customer service

Membership sales

Greeting guests

Multitasking

Windows

Team player

Phone etiquette

Tools

Windows OS

Job description

Benefits:

• Childcare Discounts
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Competitive salary

Hand & Stone Massage and Facial Spa of Solon is currently seeking candidates that are goal oriented and passionate about client relations and experience. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage & facial.

This role is designed as a growth pathway. We believe in setting our leaders up for success. For that reason, team members begin in a Spa Associate role and grow into leadership position, as they complete training and demonstrate readiness while hitting targets. This allows you to learn our systems, culture, and service model before stepping into a leadership role.

Qualifications and Requirements:

• Provide excellent customer service to members and guests
• Ideal past experience would be working in membership driven environment
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards, and enhancements
• Follow proper office procedures/file maintenance and HIPPA compliance
• Promote health/wellness benefits of consistent massage therapy and skin care
• Maintain a professional and clean work environment and appearance
• Display a positive, energetic attitude
• Be a team player
• Possess Windows computer knowledge/skills
• Perform various other duties as assigned
• Be willing to take initiative in picking up new tasks around the office
• Ability to multitask

Company Benefits:

• $16-$18 per hour plus commission (commensurate with experience)
• Flexible schedules
• Professional and safe work environment
• Employee discounts and free services
• Employee referral bonus
• Training

SA540