Spa Sales & Guest Experience Specialist

Hand & Stone - 16615 Lancaster HWY - Charlotte, NC

Charlotte (NC)

On-site

USD 12,000 - 24,000

Part time

6 days ago

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Benefits offered by this job

KinderCare Childcare Discounts

Health insurance

Paid time off

Training & development

Vision insurance

Bonus based on performance

Dental insurance

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spas in Charlotte, NC is seeking part-time Spa Associates to welcome guests, promote services, and schedule appointments. You will play a key role in delivering 5-star experiences and maintaining a clean, welcoming environment for members and guests.

The position offers flexible shifts, opportunities for training, and a focus on customer service, with benefits through the organization and a strong emphasis on team collaboration and growth.

Qualifications

Excellent personal appearance and professional demeanor.
Good verbal and written communication skills.
Ability to handle stressful situations professionally and multitask while focusing on the guest.

Responsibilities

Meet membership sales goals.
Know the menu of services in detail.
Provide excellent customer service to members and guests; build lasting connections.
Effectively communicate sales, promotions, and service options with clients.
Uphold spa cleanliness standards.
Answer phones, schedule appointments, and file documents.
Perform various other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Tools

Microsoft Office

Spa Soft

Job description

The position offers flexible shifts, opportunities for training, and a focus on customer service, with benefits through the organization and a strong emphasis on team collaboration and growth.

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