Spa Membership & Guest Experience Associate

Hand & Stone Franchise Corp; Waterford Charter Township (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

LifeMart program

KinderCare discount

Job summary

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to warmly host guests, promote membership options, and deliver five-star experiences. The role involves answering phones, scheduling appointments, handling bookings, and maintaining spa cleanliness, while supporting sales goals and customer care.

Join a well-established wellness leader with a focus on growth, teamwork, and dependable shifts designed to fit busy lifestyles.

Qualifications

• Provide excellent customer service to members and guests
• Meet membership sales goals
• Communicate sales, promotions and service options clearly
• Uphold spa cleanliness standards
• Answer phones and schedule appointments

Responsibilities

• Meet membership sales goals
• Provide excellent customer service to members and guests, while building lasting connections
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Skills

Customer service

Sales

Communication

Telephone etiquette

Time management

Job description

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to warmly host guests, promote membership options, and deliver five-star experiences. The role involves answering phones, scheduling appointments, handling bookings, and maintaining spa cleanliness, while supporting sales goals and customer care.

Join a well-established wellness leader with a focus on growth, teamwork, and dependable shifts designed to fit busy lifestyles.