Spa Membership & Guest Experience Specialist (Flex Shifts)

Hand & Stone Franchise Corp; Northbrook (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Bonus based on performance

Employee discounts

Training & development

Opportunity for advancement

Job summary

Hand & Stone Massage and Facial Spas is seeking friendly Spa Associates to greet members, answer phones, schedule appointments, and promote services. You will play a key role in delivering 5-star experiences and driving membership sales in a fast-paced spa setting.

Join a nationally recognized wellness leader with comprehensive benefits and growth opportunities. We offer flexible shifts, a supportive team, training webinars, and a chance to advance into lead spa associate or management roles.

Qualifications

• Meet membership sales goals.
• Detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Responsibilities

• Meet membership sales goals.
• Provide excellent customer service to members and guests, while building lasting connections.
• Answer phones, schedule appointments, and file documents
• Maintain spa cleanliness and assist with daily operations
• Promote services and promotions to guests and members

Skills

Customer service

Phone handling

Sales skills

Communication

Job description

Hand & Stone Massage and Facial Spas is seeking friendly Spa Associates to greet members, answer phones, schedule appointments, and promote services. You will play a key role in delivering 5-star experiences and driving membership sales in a fast-paced spa setting.

Join a nationally recognized wellness leader with comprehensive benefits and growth opportunities. We offer flexible shifts, a supportive team, training webinars, and a chance to advance into lead spa associate or management roles.