Spa Membership Sales and Guest Experience Specialist

Hand & Stone Franchise Corp; Commack (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Training & development

Job summary

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome members, drive membership sales, and deliver 5-star experiences for every client. As hosts of the spa, they ensure memorable visits by connecting with clients, co-workers, and the community.

The role emphasizes a flexible schedule, training and development, and a supportive environment, with benefits including a performance-based bonus and employee discounts.

Qualifications

• Provide excellent customer service to members and guests.
• Meet membership sales goals.
• Answer phones, schedule appointments, and file documents.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Skills

Customer service

Sales skills

Communication

Teamwork

Job description

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome members, drive membership sales, and deliver 5-star experiences for every client. As hosts of the spa, they ensure memorable visits by connecting with clients, co-workers, and the community.

The role emphasizes a flexible schedule, training and development, and a supportive environment, with benefits including a performance-based bonus and employee discounts.