Spa Sales & Guest Experience Specialist

Hand & Stone - 20771 N Rand Rd - Kildeer, IL; Algonquin (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Training & development

401(k) matching

Bonus based on performance

Job summary

Hand & Stone Spa Algonquin is seeking a personable Spa Sales Associate to join our team. This full/part-time role focuses on greeting clients, booking services, educating guests about the lifestyle program and promoting gift cards and spa packages.

We value energetic individuals who can multitask in a fast-paced environment and consistently meet personal and spa sales goals. Training and development are available, with health benefits and performance bonuses.

Qualifications

• Previous membership sales or customer service experience preferred.
• Driven to achieve personal and spa sales goals.
• Energetic and enjoy working with people.
• Ability to multi-task in a fast-paced environment.
• Willingness to gain knowledge of products and services.
• Must be professional at all times with clients.
• Weekend availability is required.

Responsibilities

• Greet clients upon arrival.
• Check clients in/out for services while providing excellent customer service.
• Answer phones and schedule appointments.
• Educate/Promote the Hand & Stone Lifestyle Program.
• Customize services for clients to match their needs.
• Sell gift cards and spa packages.
• Promote member retention.
• Meet personal and spa sales goals.
• Effectively communicating client concerns with management.

Skills

Customer service

Sales & upselling

Communication

Phone skills

Tools

Computer skills

Job description

Hand & Stone Spa Algonquin is seeking a personable Spa Sales Associate to join our team. This full/part-time role focuses on greeting clients, booking services, educating guests about the lifestyle program and promoting gift cards and spa packages.

We value energetic individuals who can multitask in a fast-paced environment and consistently meet personal and spa sales goals. Training and development are available, with health benefits and performance bonuses.