Spa Sales & Guest Experience Associate - Flexible Hours

Hand & Stone Franchise Corp.; Stoneham (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Contests

Referral bonuses

Childcare discounts

Free uniforms

Advancement opportunities

Training & development

Performance bonuses

Company parties

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa Stoneham, MA is seeking a motivated Spa Sales Associate to help create an outstanding guest experience. You’ll welcome guests, answer phones, and assist with scheduling while educating customers on massage and facial services.

Ideal candidates have strong customer service or sales experience, enjoy recommending memberships and wellness offerings, and can multitask in a fast-paced environment while maintaining a professional appearance and a positive attitude.

Qualifications

• Customer service or sales experience preferred.
• Comfortable recommending memberships and wellness services.
• Strong communication and relationship-building skills.
• Able to multitask in a fast-paced environment.
• Positive attitude and professional appearance.

Responsibilities

• Welcome guests and create a warm, professional first impression.
• Answer phones and assist with scheduling appointments.
• Educate guests on the benefits of massage and facial services.
• Recommend memberships, upgrades, gift cards, and wellness services.
• Build strong relationships with members and encourage retention.
• Maintain accurate client records and appointment schedules.
• Help keep the spa clean, organized, and welcoming.
• Support the team in delivering an exceptional guest experience.

Skills

Customer service

Sales

Relationship-building

Communication

Multitasking

Job description

Hand & Stone Massage and Facial Spa Stoneham, MA is seeking a motivated Spa Sales Associate to help create an outstanding guest experience. You’ll welcome guests, answer phones, and assist with scheduling while educating customers on massage and facial services.

Ideal candidates have strong customer service or sales experience, enjoy recommending memberships and wellness offerings, and can multitask in a fast-paced environment while maintaining a professional appearance and a positive attitude.