Spa Guest Experience & Sales Associate

Hand & Stone Massage and Facial Spa; California (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Training & development

Bonus based on performance

Employee discounts

Flexible schedules

Growth opportunities

Convenient location

Steady clientele

Vacation and Holiday pay

Professional and safe work environment

Job summary

Hand and Stone Massage and Facial Spa is seeking a Spa Associate for a dynamic environment with growth and bonuses. You will deliver outstanding customer service, greet guests, and help with bookings and memberships.

Key responsibilities include answering phones, promoting wellness, and maintaining a professional, friendly workspace. A flexible schedule and team-oriented culture are part of the opportunity.

Qualifications

• Excellent customer service skills and work ethic.
• Ability to operate Microsoft Office and Zenoti.
• Able to multitask and work flexible hours.

Responsibilities

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

Skills

Customer service

Multitasking

Teamwork

Tools

Microsoft Office

Zenoti

Basic accounting principles

Job description

$14 per hour plus bonuses

Are you looking for a dynamic working environment with lots of perks? Then look no further because Hand and Stone wants to talk to you!!

Benefits:

• Training & development
• Bonus based on performance
• Employee discounts
  
  
  

$14 per hour plus bonuses

Are you looking for a dynamic working environment with lots of perks? Then look no further because Hand and Stone wants to talk to you!!

We are in search of Spa Associates looking for a long-term role in a stable and positive environment. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! Experience for yourself what makes Hand and Stone like no other spa in the world!

Position Responsibilities:

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned
  
  
  

What we Offer:

• Competitive compensation and generous bonuses
• Flexible schedules
• Growth opportunities
• Convenient location
• Steady clientele
• Vacation and Holiday pay
• Professional and safe work environment
  
  
  

Job Requirements:

• Excellent customer service skills and work ethic
• Knowledge of Microsoft Office application, Zenoti (will train) and basic accounting principles.
• Able to work flexible days and hours
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
  
  
  

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.