Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa; Menomonee Falls (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Hand & Stone Massage and Facial Spa in Wisconsin is seeking Spa Associates to welcome clients, promote memberships, answer phones, and schedule appointments. You will help create a welcoming, high-quality experience for every guest.

The role emphasizes membership sales, service knowledge, maintaining cleanliness, and delivering friendly, professional service. Training is provided, with opportunities for growth within the franchise network.

Qualifications

• Meet membership sales goals and contribute to revenue targets.
• Provide detailed knowledge of the spa menu of services.
• Deliver excellent customer service to members and guests.
• Communicate sales, promotions, and service options clearly to clients.
• Uphold spa cleanliness and safety standards.
• Answer phones, schedule appointments, and file documents.
• Perform other duties as assigned by the supervisor.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Skills

Customer service

Sales

Communication

Phone etiquette

Job description

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

Benefits:

• Health insurance
• Vision insurance
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.