Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa; Fuquay-Varina (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Childcare Discounts

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

Hand & Stone Massage and Facial Spa in Fuquay-Varina, NC is hiring Spa Associates to deliver 5-star guest experiences, drive membership sales and manage appointment flow. You will greet clients, present services, and promote current offers while maintaining a clean, welcoming spa environment.

Ideal candidates bring strong customer service skills, a friendly phone presence, and a willingness to learn the menu of services.

Qualifications

• Customer service experience is required or preferred.
• Ability to communicate promotions and service options clearly.
• Strong phone handling and scheduling capabilities.
• Maintain spa cleanliness and professional appearance.

Responsibilities

• Meet membership sales goals and upsell services.
• Know the menu of spa services to inform members and guests.
• Provide excellent customer service and build lasting connections.
• Effectively communicate promotions and service options to clients.
• Answer phones, schedule appointments, and file documents.
• Uphold spa cleanliness standards and operational policies.

Skills

Customer service

Sales skills

Communication

Phone etiquette

Organizational skills

Education

High school diploma

Tools

Scheduling software

Job description

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

Benefits:

• Childcare Discounts
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. LifeMart program benefits available in spas who partner with ADP

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.