Assistant Spa Director

Massage Heights Indianapolis; Vanderbilt (PA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Personal and Career Development

Robust Leadership Training

Employee Discounts

Commission and bonus opportunities

Job summary

Massage Heights Indianapolis is seeking an Assistant Retreat Director to support the Retreat Director in ensuring exceptional guest service and team satisfaction. This role involves managing recruitment, training, and daily operations while also setting goals with the team. Candidates should have a strong sales background and possess excellent leadership and communication skills. The position offers competitive pay ranging from $18.00 to $23.00 per hour, along with professional development opportunities.

Qualifications

• Minimum 1 year of sales or retail management experience.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolution with employees.
• Working knowledge of computers and standard software.
• Basic business math skills.

Responsibilities

• Assist with recruitment, hiring, training, developing and retaining employees.
• Facilitate front desk associate training as assigned.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall Retreat goals.
• Create an environment focused on providing excellent guest service.
• Build guest loyalty by consistently following proven operating systems.

Skills

Sales skills

Leadership

Communication

Organization

Interpersonal skills

Job description

Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Benefits

• Personal and Career Development
• Robust Leadership Training
• Employee Discounts
• Competitive pay with commission and bonus opportunities

Schedule / Expected Work Hours

• Must be able to work varied hours including weekends, evenings, and holidays
• 8-10 hour shifts

Job Summary

Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.

Responsibilities

• Assist with recruitment, hiring, training, developing and retaining employees
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
• Manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Spa Director to set individual team member and overall Retreat goals
• Create an environment that is passionate about providing awesome guest service
• Build guest loyalty by consistently following the proven operating system of Massage Heights

Qualifications

• Minimum 1 year of sales or retail management experience
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• Experience in training, coaching, and conflict resolution with employees
• Working knowledge of computers and standard software
• Basic business math skills

Preferred Qualifications

• Understanding of spa environment and massage and skincare services
• Experience working in a franchise model

Compensation

$18.00 - $23.00 per hour