Spa Director: Lead Team, Grow Membership & Experience

Heights Wellness Retreat; Johnston (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Wellness resources

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Personal and Career Development

Comprehensive Leadership Training

Stunning Retreats

Massage Heights Family Fund

Digital Work Environment

Job summary

Massage Heights seeks a Spa Director to lead daily operations and drive member acquisition and guest service excellence at a local retreat.

You will recruit, train, and supervise staff, manage schedules and budgets, and ensure adherence to brand standards while promoting a positive culture across the team. The role focuses on membership growth, guest satisfaction, and community outreach within a franchise framework.

Qualifications

• Minimum 2 years of membership-based service and/or retail management experience.
• Experience managing hourly wage employees.
• Strong leadership, organization, communication and interpersonal skills.
• Working knowledge of labor and employment laws.
• Experience in training, coaching and conflict resolution.
• Ability to build and sustain a positive employee culture.
• Working knowledge of computers and standard software.
• Basic business math skills.
• Financial and P&L experience.

Responsibilities

• Recruit, hire, train, develop and retain employees.
• Drive revenue and profitability through inventory management and consistency through services.
• Directly supervise and be accountable for all aspects of retreat operations.
• Create and manage team member schedules for optimal retreat performance.
• Adhere and align the team and retreat to our brand values and standards.
• Achieve retreat goals regarding membership sales and retention.
• Participate in all corporate initiatives including monthly calls, training, and other cultural programs.
• Maintaining operational standards according to Massage Heights policies, procedures, and protocols.
• Set individual team member goals and retreat goals; create plans and convert plans into action to meet and exceed goals.
• Plan, prepare, and execute events to promote Massage Heights in your area.
• Conduct the necessary marketing activities to drive leads.
• Develop partnerships with local businesses in your area.

Skills

Leadership

Organizational skills

Communication

Interpersonal skills

Labor law knowledge

Training & coaching

Conflict resolution

Employee culture

Computer skills

Financial / P&L experience

Tools

Zenoti

Spa POS software

Job description

Massage Heights seeks a Spa Director to lead daily operations and drive member acquisition and guest service excellence at a local retreat.

You will recruit, train, and supervise staff, manage schedules and budgets, and ensure adherence to brand standards while promoting a positive culture across the team. The role focuses on membership growth, guest satisfaction, and community outreach within a franchise framework.