Spa Reservations Specialist: Elevate Guest Experiences

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Agua Caliente Casinos seeks a courteous Spa Reservations Associate to manage incoming calls, schedule spa services, and assist guests with questions. You will upsell treatments and explain spa policies, while maintaining knowledge of the spa and associated hotel amenities.

Strong English communication and computer skills are essential. The role requires a high school diploma, comfort with spa software, and the ability to work across property outlets.

Qualifications

• High school diploma or GED is required.
• Experience in reservations, call center, or spa environments is desirable.
• Able to communicate clearly in English and use computer systems efficiently.

Responsibilities

• Answer incoming and interoffice calls and transfer to the appropriate department.
• Schedule spa services to enhance the guest experience.
• Upsell treatments, add-ons, and upgrades.
• Explain spa amenities and policies to guests.
• Maintain knowledge of spa operations and related property outlets.

Skills

Reservations experience

Call center experience

Spa experience

English communication

Microsoft Office

Phone etiquette

Education

High school diploma or GED

Tools

Spa software system

Microsoft Office

Job description

Agua Caliente Casinos seeks a courteous Spa Reservations Associate to manage incoming calls, schedule spa services, and assist guests with questions. You will upsell treatments and explain spa policies, while maintaining knowledge of the spa and associated hotel amenities.

Strong English communication and computer skills are essential. The role requires a high school diploma, comfort with spa software, and the ability to work across property outlets.