Guest Experience Spa Concierge

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA is seeking a Spa Front Desk Associate to welcome guests, answer questions, schedule services, and manage bookings with a professional, service-oriented attitude. You will handle cashiering, process charges, and promote spa services to guests.

The role requires strong guest service skills, the ability to greet clients warmly, and reliable teamwork in a fast-paced spa environment.

Qualifications

• High School Diploma/G.E.D
• 6 months to 1 year experience in cashiering and guest services

Responsibilities

• Provide excellent guest service at the spa front desk.
• Greet guests warmly and use surnames when known.
• Answer telephone calls with courteous identification and assist with bookings.
• Schedule all spa services and manage appointments.
• Promote spa services and upsell where appropriate.
• Process charges and sales following company procedures.
• Maintain accurate cashiering and banking practices.
• Ensure guests understand the service and are comfortable with the process.

Skills

Guest service

Telephone courtesy

Cashiering

Upselling

Scheduling

Communication

Education

High school diploma

Job description

Agua Caliente Casinos in Rancho Mirage, CA is seeking a Spa Front Desk Associate to welcome guests, answer questions, schedule services, and manage bookings with a professional, service-oriented attitude. You will handle cashiering, process charges, and promote spa services to guests.

The role requires strong guest service skills, the ability to greet clients warmly, and reliable teamwork in a fast-paced spa environment.