Spa Concierge & Guest Services Specialist

AGUA CALIENTE CASINO RANCHO MIRAGE; Rancho Mirage (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Agua Caliente Casino Rancho Mirage is seeking a Spa Front Desk professional to welcome guests, answer questions, and schedule services. You will assist with check-in, process charges, and promote treatments with upselling.

The role requires a high school diploma or GED and 6 months to 1 year of cashiering/guest services experience. You will stand for long periods, work on-site, and follow all spa procedures.

Qualifications

• High school diploma or equivalent required.
• 6 months to 1 year experience in cashiering and guest services.
• Excellent guest service and professional demeanor required.

Responsibilities

• Greet guests warmly and professionally.
• Answer phones with proper greeting within three rings.
• Schedule spa services and confirm appointments.
• Check-in guests and verify appointment times and services.
• Process charges and sales according to procedures.
• Promote services with upselling and suggestive selling.
• Handle cancellations accurately and efficiently.
• Maintain cashiering and banking responsibilities.
• Attend staff meetings and follow procedures.

Skills

Guest services

Cashiering

Phone etiquette

Upselling

Scheduling

Education

High School Diploma/G.E.D

Tools

Computer

POS system

Job description

Agua Caliente Casino Rancho Mirage is seeking a Spa Front Desk professional to welcome guests, answer questions, and schedule services. You will assist with check-in, process charges, and promote treatments with upselling.

The role requires a high school diploma or GED and 6 months to 1 year of cashiering/guest services experience. You will stand for long periods, work on-site, and follow all spa procedures.