Spa Experience Concierge - Reservations & Upsells

AGUA CALIENTE CASINO RANCHO MIRAGE; Rancho Mirage (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Agua Caliente Casino Rancho Mirage is seeking a reservations clerk for Sunstone Spa and The Spa at Sec-he. You will answer calls, schedule spa services, upsell add-ons, and provide guests with accurate information about spa amenities and policies.

Proficiency with Microsoft Office and spa management software, strong English communication, and the ability to handle busy periods are essential. High school diploma or GED required.

Qualifications

• High school diploma or GED required.
• Experience in reservations, call center or spa environment desirable.
• Proficient with computers and Microsoft Office.
• Ability to professionally handle guest inquiries and upsell services.

Responsibilities

• Answer all incoming and interoffice calls and route to the correct department.
• Schedule spa services to create the best guest experience.
• Upsell treatments, add-ons and upgrades.
• Provide guests with spa amenities information and policies.
• Perform clerical duties and maintain accurate records as needed.
• Maintain knowledge of Sunstone Spa and The Spa at Sec-he operations.

Skills

Customer service

Communication

Calm under pressure

Call center experience

Team collaboration

Phone etiquette

English fluency

Computer proficiency

Education

High school diploma or GED

Tools

Spa management software

Microsoft Office

Job description

The Agua Caliente Casino Rancho Mirage is seeking a reservations clerk for Sunstone Spa and The Spa at Sec-he. You will answer calls, schedule spa services, upsell add-ons, and provide guests with accurate information about spa amenities and policies.

Proficiency with Microsoft Office and spa management software, strong English communication, and the ability to handle busy periods are essential. High school diploma or GED required.