Spa Reservations Coord. Concierge

Enchantment Resort; Sedona, Northern (AZ, KY); On-site; USD 38,000 - 52,000; Full time

Job summary

Enchantment Resort in Sedona seeks a Journey Concierge for Mii amo Spa to provide warm, personal, and anticipatory service to Journey guests. You will align with Forbes 5-Star spa standards, handling information requests, reservations, and changes to ensure a superior guest experience.

The role emphasizes guest engagement, cross-department communication, and supporting guests with spa, dining, transportation, and activities to deliver seamless service.

Qualifications

• High school diploma or equivalent is required.
• Experience in guest service is preferred.
• Fluent English and empathetic communication with guests and team.
• Strong computer skills required.

Responsibilities

• Welcome journey guests and assist with their needs.
• Provide guests with information about Mii amo, Enchantment, Trail House and local amenities.
• Offer solutions by embracing the next best yes.
• Assist with spa, restaurants, transportation, activities, or any guest needs.
• Provide confirmation and follow up with providers to ensure guest assistance.
• Communicate effectively between departments to ensure guest satisfaction.
• Maintain a safe, clean, and neat work environment.
• Coordinate with the MOD on updates and changes.
• Handle administrative tasks such as reporting issues and punching in.
• Conduct daily amenity deliveries and ensure guest experience.
• Provide seamless service between Mii amo and Enchantment teams.
• Monitor lobby/front desk and report maintenance issues.
• All other duties as assigned.

Skills

Guest service

Communication

Computer skills

Fluent English

Education

High school diploma

Job description

Are you outgoing, energetic, passionate, and authentic? Mii amo Spa is the perfect spot for you! At Mii amo, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day:

The Journey Concierge is responsible for providing warm, personal and anticipatory service to Mii am journey guests. The Journey Concierge responsibilities are in alignment with the Forbes 5-Star Spa Standards including receiving calls for information, reserving services and classes as well as changing, canceling or modifying reservations as necessary.

Work Performed:

1. Welcome each journey guests and assist with their needs.
2. Provide guests with proper and accurate information regarding Mii amo, Enchantment, Trail House offerings, the property layout and location of other amenities and the story of Boynton Canyon.
3. Provide solutions to guests’ challenges by embracing and practicing “the next best yes” when confronted with a question, obstacle or opportunity.
4. Assist with spa, restaurants, transportation, activities, or any needs the guest may have.
5. Provide confirmation and follow up with providers to ensure that guest is properly assisted.
6. Proactively communicate effectively between departments and within the department so that each coordinator can operate with a full understanding of guests and possible issues.
7. Maintain a safe, clean and neat work environment.
8. Check with the MOD daily with any updates, questions, changes or concerns.
9. Be informed and engaged with all administrative tasks and responsibilities including but not limited to: reporting of issues, taking breaks, punching in, etc.
10. Conduct daily amenity deliveries: arrival amenity, celebration, departure and other amenities included in the package.
11. Provide seamless service between Mii amo and Enchantment team to ensure guest satisfaction.
12. Monitor lobby and front desk areas to assist guests as needed and report any maintenance issue when noticed
13. All other duties, tasks and responsibilities in support of the team and operations as assigned.

Minimum Requirements:

High school diploma or equivalent. Must work well with or without direct supervision. Needs to be flexible, self-motivated, positive and have a professional attitude towards guests, teammates and leadership. Prior guest service experience desired. Fluent English and empathetic, authentic communication skills necessary to communicate with guests and team. Strong computer skills required.