Spa Operations Coordinator

Enchantment Resort; Sedona, Northern (AZ, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Enchantment Resort seeks a friendly, energetic team member to provide warm, anticipatory service across spa suites, guests and team members. You will handle information requests, reservations, confirmations, and notes while balancing schedules and confidentiality.

You will stay informed about spa offerings, property layout, and Boynton Canyon's story to deliver an exceptional guest experience in a fast-paced, collaborative setting.

Qualifications

• High school diploma or equivalent.
• Fluent English and empathetic, authentic communication with guests and team.
• Strong computer skills and professional attitude toward guests, teammates and leadership.

Responsibilities

• Greet guests and teammates warmly, anticipating needs before they ask.
• Coordinate reservations for spa services and classes; send confirmations and notes.
• Maintain knowledge of Spa Suites, Enchantment offerings, property layout and Boynton Canyon story.
• Keep operations informed with timely communication across departments and shifts.
• Ensure a safe, clean, and neat work environment and align with leadership on daily tasks.

Skills

Guest service

Communication

Computer skills

Education

High school diploma

Tools

Reservation system

Job description

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Mii amo, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!

Basic Function

Responsible for providing warm, personal and anticipatory service and support to the Operations of the Spa Suites, Team and Guests across a range of tasks and functions in alignment with the Forbes 5 Star Spa Standards including receiving calls for information, reserving services and classes as well as changing, canceling or modifying reservations as necessary.

Work Performed

1. Greet all guests and fellow teammates in a warm and welcoming manner, anticipating how you might serve or assist them before they ask.
2. Use names whenever possible and project an authentic and kind interest to connect with each person.
3. Be informed and knowledgeable about the Spa Suites, other Enchantment Offerings, the property layout and location of other amenities and the Story of Boynton Canyon.
4. Be informed and engaged with today's schedule, with today's guests and their needs along with other aspects of today's operations that might impact you along with how you can best support the team throughout your shift.
5. Embrace and Practice "the next best yes" when confronted with a question, obstacle or opportunity.
6. Easily able to offer additional explanation of all treatments, classes and programs including complimentary additional services and experiences along with contra-indications and spa guidelines.
7. Able to easily and efficiently reserve requested services, send a confirmation itinerary and add appropriate notes to best serve our guests, check a guest in/out and inform our team while always maintaining the confidentially of guest information.
8. Aware and sensitive to balancing, efficient booking times and respectful of any special circumstances or situations.
9. Proactively Communicate effectively between departments and within the department so that each coordinator can operate with a full understanding of guests and possible issues.
10. Monitor and maintain with care the Spa Suites, Back-of-House Areas and surrounding landscape so they are all fully functional, in good order and ready to go.
11. Maintain a safe, clean and neat work environment.
12. Check-In with the appropriate Leadership Team in place for the day with any updates, questions, changes or concerns.
13. Be informed and engaged with all administrative tasks and responsibilities including but not limited to reporting of issues, managing inventory, taking breaks, punching in, etc.
14. All other duties, tasks and responsibilities in support of the team and operations as assigned.

Supervision Exercised

None

Supervision Received

Aligned direction from the Spa Suites Leadership Team including Leads, Supervisors and Managers

Minimum Requirements

High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well-groomed at all times. Needs to be flexible, self-motivated, positive and have a professional attitude towards guests, teammates and leadership. Prior guest service experience desired. Fluent English and empathetic, authentic communication skills necessary to communicate with guests and team in a high touch, very personal environment. Strong computer skills required.

Physical Requirements

Lifting & Carrying up to 50 lbs.

70% standing, walking, bending & lifting

30% sitting

Extensive Computer Use

Hearing and manual dexterity

Distance vision 1-3 feet

Use of cleaning and sanitizing solutions

Ability to drive a cart