Spa Journey Concierge & Reservations Expert

Enchantment Resort and Mii Amo Spa; Sedona (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

Enchantment Resort and Mii Amo Spa in Sedona, AZ is seeking a Spa Reservations Concierge to deliver warm, personal service for Mii Amo Journey guests.

You will handle information requests, reserve services and classes, modify bookings, and ensure seamless coordination between spa, restaurants, transportation, and activities.

A high school diploma, professional attitude, fluent English, and strong computer skills are required; prior guest service experience is preferred.

Qualifications

• High school diploma or equivalent.
• Fluent English and empathetic, authentic communication skills necessary to communicate with guests and team.
• Strong computer skills required.

Responsibilities

• Provide warm, personal and anticipatory service to Mii Amo Journey guests and handle reservations.
• Provide accurate information regarding Mii Amo, Enchantment, Trail House offerings and local layout.
• Reserving services and classes, changing or canceling bookings as necessary.
• Coordinate with spa, restaurants, transportation and activities to meet guest needs.
• Confirm and follow up with providers to ensure guest satisfaction.
• Communicate effectively between departments to resolve issues.
• Maintain a safe, clean, and neat work environment.

Skills

Fluent English

Computer skills

Education

High school diploma or equivalent

Job description

Enchantment Resort and Mii Amo Spa in Sedona, AZ is seeking a Spa Reservations Concierge to deliver warm, personal service for Mii Amo Journey guests.

You will handle information requests, reserve services and classes, modify bookings, and ensure seamless coordination between spa, restaurants, transportation, and activities.

A high school diploma, professional attitude, fluent English, and strong computer skills are required; prior guest service experience is preferred.