Spa Concierge & Guest Experience Coordinator

Enchantment Resort; Sedona, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Enchantment Resort seeks a friendly, energetic team member to provide warm, anticipatory service across spa suites, guests and team members. You will handle information requests, reservations, confirmations, and notes while balancing schedules and confidentiality.

You will stay informed about spa offerings, property layout, and Boynton Canyon's story to deliver an exceptional guest experience in a fast-paced, collaborative setting.

Qualifications

• High school diploma or equivalent.
• Fluent English and empathetic, authentic communication with guests and team.
• Strong computer skills and professional attitude toward guests, teammates and leadership.

Responsibilities

• Greet guests and teammates warmly, anticipating needs before they ask.
• Coordinate reservations for spa services and classes; send confirmations and notes.
• Maintain knowledge of Spa Suites, Enchantment offerings, property layout and Boynton Canyon story.
• Keep operations informed with timely communication across departments and shifts.
• Ensure a safe, clean, and neat work environment and align with leadership on daily tasks.

Skills

Guest service

Communication

Computer skills

Education

High school diploma

Tools

Reservation system

Job description

Enchantment Resort seeks a friendly, energetic team member to provide warm, anticipatory service across spa suites, guests and team members. You will handle information requests, reservations, confirmations, and notes while balancing schedules and confidentiality.

You will stay informed about spa offerings, property layout, and Boynton Canyon's story to deliver an exceptional guest experience in a fast-paced, collaborative setting.