Lux Spa Receptionist: Elevate Guest Experience

Resorts World Las Vegas; Nevada (IA); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Resorts World Las Vegas seeks a Spa Receptionist to deliver uncompromising guest service with a polished, upbeat demeanor in a luxury setting. You will manage check-ins, schedule spa appointments, handle payments, and share knowledge of local attractions while upholding property standards and safety.

Ability to work in a fast-paced environment, greet guests warmly, and coordinate with team members to ensure a seamless guest experience. Prior experience in luxury resorts is a plus.

Qualifications

• High School Diploma or equivalent.
• Minimum six months of customer service experience.
• Ability to work nights, weekends and holidays.
• Excellent communication and friendly demeanor.
• Must maintain professional appearance.

Responsibilities

• Welcome and interact with guests as they enter the facility.
• Check-in guests and notify team members of guest arrival.
• Schedule spa appointments and provide information on services offered.
• Process payments for guest services and maintain accuracy.
• Keep spa and fitness areas clean and well maintained.
• Attend training sessions and staff meetings and participate.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Obtain and maintain position-specific licensing.
• Support hotel/team objectives and safety standards.
• Use spa booking system and phone lines to assist guests.

Skills

Customer service

Fluent English

Luxurious guest experience

Multi-tasking

Communication skills

Education

High School Diploma or equivalent

Tools

Opera

HotSOS

Job description

Resorts World Las Vegas seeks a Spa Receptionist to deliver uncompromising guest service with a polished, upbeat demeanor in a luxury setting. You will manage check-ins, schedule spa appointments, handle payments, and share knowledge of local attractions while upholding property standards and safety.

Ability to work in a fast-paced environment, greet guests warmly, and coordinate with team members to ensure a seamless guest experience. Prior experience in luxury resorts is a plus.