Spa Operations Leader: Elevate Guests & Team Performance

Hand & Stone Massage and Facial Spa; Glen Allen (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Glen Allen, VA seeks an experienced Spa Manager to lead daily operations and elevate guest experiences. This role focuses on team development, operational excellence, and driving service and retail performance.

Responsibilities include overseeing operations, coaching staff, maintaining high standards, managing scheduling and payroll, and ensuring regulatory compliance. A hands-on leader with strong communication skills is required to succeed in this role.

Qualifications

• Previous spa or wellness management experience required.
• Strong leadership and team-building skills.
• Proven track record in sales growth and operational performance.
• Excellent communication and conflict-resolution abilities.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Oversee all day-to-day spa operations.
• Lead, coach, and develop estheticians, massage therapists, sales associates, and spa support staff.
• Ensure high standards of professionalism, presentation, and service delivery.
• Manage scheduling, payroll, and productivity metrics.
• Drive retail and service revenue through strategic initiatives and team coaching.
• Monitor inventory, ordering, and backbar management.
• Resolve guest concerns and ensure service recovery when needed.
• Maintain compliance with all health, sanitation, and licensing regulations.

Skills

Leadership

Sales growth

Communication

Conflict resolution

Scheduling

Job description

Hand & Stone Massage and Facial Spa in Glen Allen, VA seeks an experienced Spa Manager to lead daily operations and elevate guest experiences. This role focuses on team development, operational excellence, and driving service and retail performance.

Responsibilities include overseeing operations, coaching staff, maintaining high standards, managing scheduling and payroll, and ensuring regulatory compliance. A hands-on leader with strong communication skills is required to succeed in this role.