Now Hiring Spa Manager Hand and Stone Glen Allen VA

Hand & Stone Massage and Facial Spa; Glen Allen (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Glen Allen, VA seeks an experienced Spa Manager to lead daily operations and elevate guest experiences. This role focuses on team development, operational excellence, and driving service and retail performance.

Responsibilities include overseeing operations, coaching staff, maintaining high standards, managing scheduling and payroll, and ensuring regulatory compliance. A hands-on leader with strong communication skills is required to succeed in this role.

Qualifications

• Previous spa or wellness management experience required.
• Strong leadership and team-building skills.
• Proven track record in sales growth and operational performance.
• Excellent communication and conflict-resolution abilities.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Oversee all day-to-day spa operations.
• Lead, coach, and develop estheticians, massage therapists, sales associates, and spa support staff.
• Ensure high standards of professionalism, presentation, and service delivery.
• Manage scheduling, payroll, and productivity metrics.
• Drive retail and service revenue through strategic initiatives and team coaching.
• Monitor inventory, ordering, and backbar management.
• Resolve guest concerns and ensure service recovery when needed.
• Maintain compliance with all health, sanitation, and licensing regulations.

Skills

Leadership

Sales growth

Communication

Conflict resolution

Scheduling

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Dental insurance
• Flexible schedule

We are seeking an experienced, service-driven Spa Manager to lead daily operations and elevate the guest experience within our spa. This leadership role is responsible for team development, operational excellence, and driving service and retail performance.

Key Responsibilities

• Oversee all day-to-day spa operations
• Lead, coach, and develop estheticians, massage therapists, sales associates, and spa support staff
• Ensure high standards of professionalism, presentation, and service delivery
• Manage scheduling, payroll, and productivity metrics
• Drive retail and service revenue through strategic initiatives and team coaching
• Monitor inventory, ordering, and backbar management
• Resolve guest concerns and ensure service recovery when needed
• Maintain compliance with all health, sanitation, and licensing regulations

Qualifications

• Previous spa or wellness management experience required
• Strong leadership and team-building skills
• Proven track record in sales growth and operational performance
• Excellent communication and conflict-resolution abilities
• Flexible availability, including evenings, weekends, and holidays

What We Offer

• Competitive salary + performance incentives
• Professional development opportunities
• Service and retail discounts
• Supportive, team-focused culture

If you’re a hands‑on leader passionate about guest experience, team development, and operational success, we invite you to apply.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.