Now Hiring Spa Manager Hand and Stone Glen Allen VA

Hand & Stone - 1080 Virgina Center Pkwy - Glen Allen, VA; Glen Allen (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Flexible schedule

Job summary

Hand and Stone Massage and Facial Spa in Virginia seeks an experienced Spa Manager to lead daily operations and elevate guest experiences across our service offerings.

You will coach estheticians, massage therapists, sales associates, and support staff; drive service and retail revenue; and ensure adherence to health, sanitation, and licensing standards while maintaining team morale and exceptional guest satisfaction.

Qualifications

• Spa or wellness management experience required.
• Strong leadership and team-building skills.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Oversee all day-to-day spa operations.
• Lead, coach, and develop estheticians, massage therapists, sales associates, and spa support staff.
• Drive retail and service revenue through coaching.
• Manage scheduling, payroll, and productivity metrics.
• Ensure compliance with health, sanitation, and licensing regulations.
• Monitor inventory and backbar management.
• Resolve guest concerns and service recovery.

Skills

Leadership

Team-building

Sales growth

Operational performance

Communication

Conflict resolution

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Dental insurance
• Flexible schedule

We are seeking an experienced, service-driven Spa Manager to lead daily operations and elevate the guest experience within our spa. This leadership role is responsible for team development, operational excellence, and driving service and retail performance.

Key Responsibilities:

• Oversee all day-to-day spa operations
• Lead, coach, and develop estheticians, massage therapists, sales associates, and spa support staff
• Ensure high standards of professionalism, presentation, and service delivery
• Manage scheduling, payroll, and productivity metrics
• Drive retail and service revenue through strategic initiatives and team coaching
• Monitor inventory, ordering, and backbar management
• Resolve guest concerns and ensure service recovery when needed
• Maintain compliance with all health, sanitation, and licensing regulations

Qualifications:

• Previous spa or wellness management experience required
• Strong leadership and team-building skills
• Proven track record in sales growth and operational performance
• Excellent communication and conflict-resolution abilities
• Flexible availability, including evenings, weekends, and holidays

What We Offer:

• Competitive salary + performance incentives
• Professional development opportunities
• Service and retail discounts
• Supportive, team-focused culture