Spa Operations Leader - Elevate Guest Experience & Revenue

San Ysidro Ranch; Santa Barbara (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

San Ysidro Ranch in Santa Barbara, CA is seeking a Spa Manager to oversee daily spa operations, supervise staff, manage guest bookings, and drive retail sales in a luxury resort setting.

The role partners with front desk and other departments to maintain a calm, inviting environment, maintain inventory, implement spa policies, and contribute to revenue growth while upholding the resort’s high standards of service.

Qualifications

• Experience supervising staff in a spa or similar environment.
• Strong sales skills with retail experience.
• Proven recruiting experience to build a professional team.
• Customer service focus with issue resolution ability.
• Administrative skills to support spa operations.
• Ability to collaborate with diverse teams and foster a positive culture.

Responsibilities

• Collaborate with ownership and hotel leadership.
• Supervise and manage spa staff for efficient operations and service quality.
• Recruit, train, and develop team members.
• Oversee shift management for peak hours.
• Drive retail sales of spa products and services.
• Maintain inventory and manage ordering for retail products.
• Provide excellent customer service and resolve client inquiries.
• Implement administrative procedures to streamline operations.
• Collaborate with departments to create promotional events and packages.
• Coordinate fitness and wellness programs.
• Ensure cleanliness of spa and fitness facilities.
• Aim to improve guest and employee satisfaction.
• Develop and monitor financial strategies to increase revenue while controlling expenses; review monthly statements and apply yield management.
• Manage controllable expenses for spa to meet budgeted goals.

Skills

Spa staff supervision

Retail sales

Recruiting

Customer service

Administrative skills

Team collaboration

Job description

San Ysidro Ranch in Santa Barbara, CA is seeking a Spa Manager to oversee daily spa operations, supervise staff, manage guest bookings, and drive retail sales in a luxury resort setting.

The role partners with front desk and other departments to maintain a calm, inviting environment, maintain inventory, implement spa policies, and contribute to revenue growth while upholding the resort’s high standards of service.