Spa Operations Lead — Exceptional Guest Experience

Renaissance-Ross-Bridge-Resort-; Birmingham (AL); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Hotel discounts

F&B discounts

Golf discounts

Retail discounts

Travel discounts

Job summary

Renaissance Birmingham Ross Bridge Golf Resort and Spa in Birmingham, AL, seeks a Spa Supervisor who will lead the team, maintain service standards, and ensure a peaceful, welcoming guest experience from arrival through departure.

You will supervise staff, manage daily logs, inventory, reservations, and events coordination, and cover Concierge or Spa Attendant roles as needed, upholding the resort’s hospitality standards.

Qualifications

• Strong leadership and team supervision abilities.
• Passion for wellness, hospitality, and exceptional service.
• Excellent verbal and written communication skills.
• Empathetic and guest-focused problem solving.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Supervise Spa staff and ensure adherence to duties and standards.
• Maintain and update daily Spa communications log.
• Evaluate inventory needs monthly and reorder from vendors.
• Prepare purchase orders for supplies.
• Update Spa desk procedures to reflect current policies.
• Review group bookings and accommodate specific needs.
• Review reservation activity to ensure treatment availability.
• Conduct regular inspections of the Spa and facilities.
• Communicate staff changes for arriving groups.
• Ensure daily laundry requirements are met.
• Conduct monthly inventory counts of professional inventory for Spa areas.
• Cover Concierge or Spa Attendant roles during absences or peak times.

Skills

Leadership

Wellness

Communication

Empathy

Organization

Job description

Renaissance Birmingham Ross Bridge Golf Resort and Spa in Birmingham, AL, seeks a Spa Supervisor who will lead the team, maintain service standards, and ensure a peaceful, welcoming guest experience from arrival through departure.

You will supervise staff, manage daily logs, inventory, reservations, and events coordination, and cover Concierge or Spa Attendant roles as needed, upholding the resort’s hospitality standards.