Guest Services Concierge — Welcoming Front Desk Expert

Renaissance Ross Bridge Golf Resort and Spa; Birmingham (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Hotel, F&B, golf, and retail discounts

Worldwide travel discounts throughMar

Tuition reimbursement

Job summary

Renaissance Birmingham Ross Bridge Golf Resort and Spa is seeking a Rooms Concierge to greet guests and ensure a seamless arrival experience. You’ll be a friendly face, help guests navigate the property, answer questions, offer recommendations, and make sure they feel cared for from the moment they walk through our doors.

This role supports front desk operations, handles reservations, directions, dining requests, and coordinates transportation while maintaining Marriott-level hospitality.

Qualifications

• Experience in hotel front desk or guest services preferred.
• Willingness to assist with dining reservations and transportation.
• Ability to anticipate guest needs and provide local area information.
• Comfort with computer systems and hotel software.

Responsibilities

• Greet guests warmly and determine needs to ensure personalized service.
• Proficiently use PMS, Guestware, and Front Office SOPs for guest interactions.
• Report, track, and follow up on guest or hotel problems promptly.
• Stay informed about groups, registration areas, meeting rooms, and room types to assist guests.
• Assist in other Front Office/DTS areas as needed to keep operations smooth.
• Coordinate transportation requests and dinner reservations for guests.
• Provide directions and information on hotel outlets, hours, and local attractions.
• Complete daily checklists to ensure all essential tasks are done efficiently.

Skills

Friendly demeanor

Excellent communication

Guest service oriented

Multitasking

Local area knowledge

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Guestware

Front Office SOPs

Job description

Renaissance Birmingham Ross Bridge Golf Resort and Spa is seeking a Rooms Concierge to greet guests and ensure a seamless arrival experience. You’ll be a friendly face, help guests navigate the property, answer questions, offer recommendations, and make sure they feel cared for from the moment they walk through our doors.

This role supports front desk operations, handles reservations, directions, dining requests, and coordinates transportation while maintaining Marriott-level hospitality.