Guest Room Care Specialist

Renaissance Ross Bridge Golf Resort and Spa; Birmingham (AL); On-site; USD 27,000 - 37,000; Full time

Job summary

Renaissance Ross Bridge Golf Resort and Spa in Birmingham, AL is seeking a dedicated housekeeping team member to thoroughly clean guest rooms, replace linens, towels, and supplies, and ensure bathrooms meet brand standards.

You will report maintenance needs, respond promptly to guest requests, and maintain a courteous, professional presence while turning over rooms and restocking carts for the next shift.

Responsibilities

• Clean and maintain assigned rooms to a high standard of cleanliness, ensuring guest comfort and satisfaction.
• Verify and visually inspect all rooms assigned daily, including vacant maintenance (VM) and vacant ready (VR) rooms. Report any discrepancies to the Housekeeping Supervisor promptly.
• Recheck all rooms at departure times and report the room status to the Housekeeping Supervisor for efficient room turnover.
• Report any maintenance work needed to the Engineering department or Housekeeping Supervisor to ensure timely repairs and maintenance.
• Enter each guest room by knocking on the door and saying Good morning, Good afternoon, or Good evening, Housekeeping, displaying courtesy and respect for guests' privacy.
• Upon entering the guest room, ensure all trash is picked up and promptly report any missing items to the Housekeeping Supervisor.
• Change linens and make beds according to brand standards, ensuring a comfortable and inviting atmosphere for guests.
• Thoroughly clean the bathroom, including shower doors, walls, mirror, tub, toilet, and floor. Properly place standard items in the bathroom area for guest convenience.
• Dust room items, vacuum the floor, clean inside drawers, and check under beds to maintain a tidy and organized space for guests.
• Restock the housekeeping cart for the next day, ensuring all necessary supplies are readily available for efficient room cleaning.
• Turn in keys and the housekeeping cart at the end of the shift, ensuring proper handover and accountability.
• Report all lost and found items found in guest rooms to the Lost and Found department, adhering to hotel policies.
• Remove room service trays from rooms and place them in the hallway for prompt removal and cleanliness.
• Make up rollaway beds and notify housekeeping aides for removal and storage, ensuring room readiness for guest needs.
• Maintain the highest level of guest hospitality and professionalism, reflecting the hotel's commitment to exceptional service.

Job description

Renaissance Ross Bridge Golf Resort and Spa in Birmingham, AL is seeking a dedicated housekeeping team member to thoroughly clean guest rooms, replace linens, towels, and supplies, and ensure bathrooms meet brand standards.

You will report maintenance needs, respond promptly to guest requests, and maintain a courteous, professional presence while turning over rooms and restocking carts for the next shift.