Guest Services Concierge — Create Memorable Guest Experiences

Renaissance-Ross-Bridge-Resort-; Birmingham (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hotel, F&B, golf, and retail discounts

Worldwide travel discounts

Tuition reimbursement

Job summary

Renaissance Birmingham Ross Bridge Golf Resort and Spa in Birmingham, Alabama is hiring a Front Office Concierge (Full Time) at $16 per hour. You’ll be the first friendly face guests see, assisting with arrivals, navigating the property, and providing local recommendations.

The role requires friendly, professional service, proficiency with the front desk systems, and a willingness to support hotel operations across the front office.

Qualifications

• Front Office Concierge role requires friendly, professional service mindset.
• Proficiency with hotel front office systems and SOPs (PMS, Guestware).
• Excellent communication and guest relation skills.

Responsibilities

• Greet guests warmly and determine their needs for a personalized experience.
• Assist with arrivals, navigation, reservations, and hotel information.
• Log and follow up on guest issues to ensure timely resolution.

Skills

Guest Service

Communication

Hospitality

Tools

PMS

Guestware

Job description

Renaissance Birmingham Ross Bridge Golf Resort and Spa in Birmingham, Alabama is hiring a Front Office Concierge (Full Time) at $16 per hour. You’ll be the first friendly face guests see, assisting with arrivals, navigating the property, and providing local recommendations.

The role requires friendly, professional service, proficiency with the front desk systems, and a willingness to support hotel operations across the front office.