Spa Operations Lead: Elevate Guest Experience

Caesars Entertainment; Danville (VA); On-site; USD 25,000 - 29,000; Full time

Job summary

Caesars Entertainment seeks a Spa Supervisor to oversee daily spa operations and lead a team to deliver exceptional guest experiences. You will guide staff, ensure adherence to SOPs, and collaborate with management to optimize service quality.

Required are spa experience, English proficiency, and the ability to manage schedules, inventory, and guest interactions. The role demands professionalism and flexibility in a fast-paced hospitality environment.

Qualifications

• Previous Spa experience recommended (1-2 year minimum).
• Must be able to read, write and interpret inventory, purchasing, hospitality-related terminology, Spa-related terminology including the various treatment modalities, equipment, and products.
• High school diploma or equivalent
• Excellent reading, writing and oral proficiency in English
• Energetic, forward-thinking and creative with high ethical standards and a professional image.
• Ability to uphold the highest level of integrity in all situations and recognize standards required by a regulated business.

Responsibilities

• Supervise the daily activities and duties of spa operations.
• Provide leadership to reach employee and guest satisfaction.
• Interview prospective employees and make hiring recommendations to Spa Manager or Assistant Director.
• Audit time and attendance.
• Maintain knowledge of spa software and SOPs.
• Assist in maintaining parts of linens and backbar products.
• Ensure guest experience and smooth operations during hours of operation.

Skills

Spa experience

Education

High school diploma

Tools

Spa software

Microsoft applications

Job description

Caesars Entertainment seeks a Spa Supervisor to oversee daily spa operations and lead a team to deliver exceptional guest experiences. You will guide staff, ensure adherence to SOPs, and collaborate with management to optimize service quality.

Required are spa experience, English proficiency, and the ability to manage schedules, inventory, and guest interactions. The role demands professionalism and flexibility in a fast-paced hospitality environment.