Spa Supervisor

Caesars Entertainment; Danville (AL); On-site; USD 22,000 - 30,000; Full time

Job summary

Caesars Entertainment in Danville, AL, seeks a Spa Supervisor to lead daily spa operations, ensuring guest satisfaction and staff performance. This role requires strong leadership, discretion, and a focus on SOP compliance.

The position involves interviewing applicants, coordinating staff schedules, handling reservations, and maintaining inventory with spa software. Wage is $19.00 per hour, with American hospitality duties as needed.

Qualifications

• Must be able to read, write and interpret inventory, purchasing, hospitality terminology and Spa terminology including various treatment modalities, equipment and products.
• Excellent reading, writing and oral proficiency in English.
• Previous spa experience recommended (1-2 year minimum).
• High school diploma or equivalent.

Responsibilities

• Supervise daily spa operations and lead staff to achieve guest satisfaction.
• Provide leadership to improve employee performance and guest experience.
• Interview prospective employees and make hiring recommendations to Spa Manager or Assistant Director.
• Audit time and attendance and manage staff scheduling.
• Maintain spa SOPs and inventory in system tools such as Oracle/Stratton Warren.
• Assist guests and staff with reservations, check-ins, tours, and daily facility cleanliness.
• Ensure compliance with safety, OSHA, ADA, and other regulatory standards.

Skills

English proficiency

Education

High school diploma or equivalent

Tools

Oracle

Stratton Warren

Spa software

Microsoft Office

Email

Job description

Responsible for supervising the daily activities and duties of spa operation. Provide leadership to reach employee and guest satisfaction. Functions include employee observations, training, and maintaining the Spa SOPs.

• Employee relations, training, staff productivity, standards, and guest satisfaction issues.
• Displaya high levelof maturity, discretion, tact,judgmentand the ability to deal with confidential matters
• Maintain knowledge and understanding of treatments/physiological effects/contraindications.
• Interview prospective employees’initialinterview and make hiring recommendations to Spa Manager or Assistant Director.
• Audit time and attendance.
• Orderapproved staff inventory in Oracle and Stratton Warren.
• Assist Spa Attendants and Receptionist with guest experience by answering telephones, checking in guests, making reservations, providingtoursandmaintainingdaily cleanliness of facility during operating hours.
• Create schedules for specific assigned teams withappropriate staffinglevels according to business volumes,i.e.special events, holidays, weekends, groups, etc.
• Required to havean operationalknowledge of spa software, Microsoft applications, and email.
• Act as a resource between employees and Spa Manager to resolve work related conflicts.Review and advise on theappropriate resolutionto problems, ensuring policy and procedures are consistently followed.
• Use constructive feedback,motivationand short and long-term intervention to address problems that affect job performance.
• Assistinmaintainingappropriate partsof linens and backbar products.
• Identifyand recommend solutions when the department faces survey performance negative shifts.
• Informappropriate managementof situations that may require further attention.This includes but is not limitedtosafety issues and concerns, OSHA compliance, ADA compliance, legal compliance, sexual harassment including employee and guests. Follow up to ensure resolution is achieved.
• Maintain an attitude and philosophy consistent with the Caesars Entertainment mission,visionand values.
• Work in a fast-pacedenvironment while maintaining a calm appearance.
• Perform all other projects and responsibilities asrequired.
• Comfortable around guests in a state of undress.
• Additional duties as assigned.
• Wage: $19.00 per hour

PreviousSpa experience Recommended (1-2 year minimum)

Must be able to read,writeand interpret inventory,purchasing, hospitality related terminology, Spa related terminology including the various treatment modalities, equipment, and products.

High school diploma or equivalent

Excellent, reading writing and oralproficiencyin the English language

An energetic, forwardthinkingand creative individual with high ethical standards andan appropriate professionalimage.

Ability to uphold anddemonstratethe highest level of integrity in all situations and recognize standards required by a regulated business.

ADDITIONAL REQUIREMENTS

• Due to the nature of the hospitality industry, team members maybe required to work varying schedules, weekends, and holidays to reflect the needs of the facility
• Ability to occasionally lift up to 30 pounds

PHYSICAL REQUIREMENTS

• Ability to grasp, use repetitive hand motion, finger dexterity,bendand reach
• Ability to hear, talk, see, write, use visual inspection, have hand-eye coordination
• Ability to frequently sit; occasionally stand and walk
• Ability to occasionally push/pull
• Ability to occasionally use a step stool
• Ability to climb stairs
• Ability to use equipment and machines relating to the spa
• Ability to occasionally tolerate extreme temperatures