Spa Operations & Guest Experience Lead

Heights Wellness Retreat; Nevada; On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Flexible Schedules

Robust Leadership Training

Professional and Safe Environment

Paid Training

Employee Discounts

Competitive Pay includes tips, and bon

Company Parties

Complimentary Food & Snacks

Complimentary Uniforms

Complimentary Paid Employee Parking

Wellness Resources

Job summary

Heights Wellness Retreat seeks an proactive Assistant Retreat Director to support daily operations, report to the Spa Director, and help ensure operational excellence and a five-star guest experience aligned with our brand promise.

You will champion the Cloud 9 Wellness Experience, promote massage and skincare benefits, and collaborate on membership strategy while developing and guiding the team to deliver exceptional service in a luxury wellness setting.

Qualifications

• Minimum one year of experience in membership sales.
• Minimum of 2 years of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.
• Model excellence at the front desk through a lead-by-example approach, providing ongoing coaching and mentorship to elevate team performance.
• Serve as the Spa Director’s right hand and act as a trusted partner, bringing a proactive, self-starter mindset to everything you do.

Skills

Membership sales

Leadership experience

Guest communication

Tools

Zenoti

Job description

Heights Wellness Retreat seeks an proactive Assistant Retreat Director to support daily operations, report to the Spa Director, and help ensure operational excellence and a five-star guest experience aligned with our brand promise.

You will champion the Cloud 9 Wellness Experience, promote massage and skincare benefits, and collaborate on membership strategy while developing and guiding the team to deliver exceptional service in a luxury wellness setting.