Wellness Retreat Director: Guest Experience Leader

Heights Wellness Retreat - Vegas/Uncommons; Las Vegas (NV); In loco; USD 90.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free uniforms

Advancement opportunities

Paid time off

Competitive salary and bonus

Descrizione del lavoro

Heights Wellness Retreat in Las Vegas, NV seeks a visionary Retreat Director to lead our Cloud 9 Experience, elevating every guest journey. You will guide day-to-day operations, mentor therapists and staff, and ensure adherence to Heights' high standards while driving growth and retention.

You will recruit, train, and inspire a high-performing team, orchestrate events and local marketing, and monitor KPIs to deliver exceptional service and measurable wellness results for our guests.

Competenze

• Lead and mentor therapists, consultants, and support staff to sustain a positive culture.
• Ensure retreat operations meet Heights' standards with excellence.
• Recruit and train team members aligned with the mission and culture.
• Develop and implement retention and recognition programs.
• Coordinate scheduling, guest relations, and performance management.

Mansioni

• Guide the day-to-day operations of the Retreat to ensure excellence in every touchpoint.
• Lead, mentor, and empower a high-performing team of therapists, consultants, and support staff.
• Deliver operational excellence by ensuring consistent adherence to Heights’ standards.
• Proactively recruit exceptional team members who fit our mission and culture.
• Lead all training and development for all retreat members.
• Plan, prepare, and execute local marketing and events to promote Heights Wellness.
• Monitor KPIs, guest feedback, and operational data to optimize performance.
• Maintain seamless communication across departments to personalize guest journeys.

Conoscenze

Leadership

Team mentoring

Guest relations

Operations management

Recruitment

Marketing outreach

Strumenti

CRM software

Scheduling software

Descrizione del lavoro

Heights Wellness Retreat in Las Vegas, NV seeks a visionary Retreat Director to lead our Cloud 9 Experience, elevating every guest journey. You will guide day-to-day operations, mentor therapists and staff, and ensure adherence to Heights' high standards while driving growth and retention.

You will recruit, train, and inspire a high-performing team, orchestrate events and local marketing, and monitor KPIs to deliver exceptional service and measurable wellness results for our guests.