Retreat Director: Elevate Guest Wellness & Team Leadership

Massage Heights North Thornton; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Personal and Career Development

Comprehensive Leadership Training

Beautiful Retreats

Employee Discounts

Digital Work Environment

Competitive salary and bonus

Job summary

Heights Wellness Retreat is seeking a visionary Retreat Director to lead day-to-day operations and elevate every guest journey. You will guide a team of therapists, consultants, and support staff, upholding exceptional hospitality, training, and retention initiatives in a dynamic wellness setting.

The role requires strong leadership, organizational and communication skills, with a focus on delivering Cloud 9 experiences and measurable wellness outcomes.

Qualifications

• Proven ability to lead and mentor therapists, consultants, and support staff.
• Experience maintaining high hospitality standards and guest satisfaction.
• Strong interpersonal and communication skills to foster a positive retreat culture.

Responsibilities

• Guide the day-to-day operations of the Retreat to ensure excellence in every touchpoint.
• Lead, mentor, and empower a high-performing team of therapists, consultants, and support staff.
• Deliver operational excellence by ensuring consistent adherence to Heights’ standards.
• Proactively recruit exceptional team members who align with our mission and culture.
• Lead all training and development for all retreat members.
• Implement strategic retention practices, including regular check-ins, growth plans, and performance recognition.
• Manage scheduling, performance, and guest relations with a focus on exceptional service and measurable wellness results.
• Champion the Cloud 9 experience by continuously inventing guest journeys through elevated touchpoints and wellness enhancements.
• Maintain seamless communication across departments to ensure every guest’s journey is personalized, purposeful, and unforgettable.
• Monitor KPIs, guest feedback, and operational data to optimize performance and guest satisfaction.
• Model excellence by setting the tone with gracious hospitality, intentional communication, and excellence in every interaction with guests and team members.
• Plan, prepare, and execute events to promote Heights Wellness in your area.
• Conduct the necessary marketing activities to drive leads.

Skills

Leadership

Mentoring

Operational excellence

Guest relations

Job description

Heights Wellness Retreat is seeking a visionary Retreat Director to lead day-to-day operations and elevate every guest journey. You will guide a team of therapists, consultants, and support staff, upholding exceptional hospitality, training, and retention initiatives in a dynamic wellness setting.

The role requires strong leadership, organizational and communication skills, with a focus on delivering Cloud 9 experiences and measurable wellness outcomes.