Assistant Spa Director: Elevate Guest Experience & Growth

Heights Wellness - Baybrook/Friendswood; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible Schedules

Robust Leadership Training

Professional and Safe Environment

Paid Training, Employee Discounts, and

Competitive Pay includes tips, commiss

Company Parties

Complimentary Food & Snacks

Complimentary Uniforms

Complimentary Paid Employee Parking

Wellness Resources

Job summary

Heights Wellness Retreat seeks an proactive Assistant Retreat Director to support daily operations, report to the Spa Director, and ensure exceptional guest experiences in line with our brand. You will help with leadership, recruitment, training, and membership strategy while promoting our massage and skincare therapies.

Join a premier wellness destination offering diverse therapies and a collaborative team focused on five‑star service and growth opportunities for staff and guests alike.

Qualifications

• Minimum one year of experience in membership sales.
• Minimum of 2 years of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication.

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role‑playing to support membership sales.
• Model excellence at the front desk through a lead‑by‑example approach, providing ongoing coaching and mentorship to elevate team performance.
• Serve as the Spa Director's right hand and act as a trusted partner, bringing a proactive, self‑starter mindset to everything you do. You don't wait to be told — you anticipate needs, take initiative, and move with purpose.

Skills

Leadership

Guest communication

Membership sales

Team development

Spa software (Zenoti)

Tools

Zenoti

Job description

Heights Wellness Retreat seeks an proactive Assistant Retreat Director to support daily operations, report to the Spa Director, and ensure exceptional guest experiences in line with our brand. You will help with leadership, recruitment, training, and membership strategy while promoting our massage and skincare therapies.

Join a premier wellness destination offering diverse therapies and a collaborative team focused on five‑star service and growth opportunities for staff and guests alike.