Spa Operations & Client Experience Lead

Aurora Medical Spa; Des Peres (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

PTO

Employee Discounts

Job summary

Aurora Medical Spa in Des Peres, MO is seeking a driven Spa Coordinator to anchor daily operations and client experience at our Des Peres clinic. You will oversee front desk interactions, coordinate provider schedules, and ensure a smooth flow from check-in to checkout while maintaining accurate client records and processing transactions.

The role emphasizes relationship-building, clear communication, and a client-centered approach.

Qualifications

• Required: strong interpersonal and communication skills in a fast-paced client-facing environment.
• Preferred: 2+ years in medical aesthetics, dermatology, spa, or customer service; experience with scheduling or practice management software; familiarity with Des Peres area.
• Comfortable discussing services, memberships, and retail products, educating clients without pressure.

Responsibilities

• Deliver a welcoming, high-level client experience from check-in through check-out and manage provider schedules with accuracy.
• Talk with clients about services, treatment packages, and membership options; support retail recommendations and client education; partner with providers on rebooking.

Skills

Interpersonal skills

Communication skills

Customer service

Sales conversations

Tools

Scheduling software

Job description

Aurora Medical Spa in Des Peres, MO is seeking a driven Spa Coordinator to anchor daily operations and client experience at our Des Peres clinic. You will oversee front desk interactions, coordinate provider schedules, and ensure a smooth flow from check-in to checkout while maintaining accurate client records and processing transactions.

The role emphasizes relationship-building, clear communication, and a client-centered approach.