Spa Coordinator

Aurora Medical Spa; Columbia Township (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid holidays and PTO

Employee discounts on Aurora services

Job summary

Aurora Medical Spa in Columbia, MO is seeking a Spa Coordinator to be the operational and experiential anchor of our Columbia clinic. You will connect clients, providers, and clinic operations to ensure every visit is welcoming, informative, and cared for.

The role emphasizes organization, attention to detail, and a client-first mindset, with responsibilities including scheduling, treatment flow coordination, membership discussions, and retail recommendations to support outstanding service.

Qualifications

• Strong interpersonal and communication skills in a fast-paced, client-facing environment.
• Experience in medical aesthetics or related fields preferred.

Responsibilities

• Deliver a welcoming client experience from check-in to check-out.
• Manage provider schedules with accuracy and proactive communication.
• Coordinate daily treatment flow to keep appointments on time.
• Maintain accurate client records and process transactions carefully.
• Discuss services, treatment packages, memberships, and retail options with clients.
• Support rebooking and long-term client relationships with providers.

Skills

Interpersonal skills

Communication skills

Customer service

Sales conversations

Tools

Scheduling software

Practice management

Job description

SPA COORDINATOR

Aurora Medical Spa | Columbia, MO
Full-Time | In-Person | 38-40 hrs/week, weekday shifts plus rotating Saturdays

ABOUT THE ROLE

Aurora Medical Spa is looking for a talented, client-focused Spa Coordinator to serve as the operational and experiential anchor of our Columbia location. This role touches everything we do, from the first impression a client gets walking through our doors to the clinical flow that lets our providers deliver exceptional care.

ABOUT AURORA MEDICAL SPA | COLUMBIA

Columbia is a community that values quality and genuine relationships, and Aurora Medical Spa has been part of it since 2022. Aurora has built a reputation as a trusted destination for aesthetic treatments and personalized care. Our Columbia team takes pride in an experience that is professional, supportive, and genuinely client-centered. We are a certified Great Place to Work®, and our culture reflects the standards we hold ourselves to every day.

When you join Aurora Columbia, you are not simply stepping into a front desk role. You are joining a team that values relationships, professionalism, and a level of service that keeps clients coming back year after year.

The Spa Coordinator is often the first and last interaction a client has during a visit. If you enjoy creating positive experiences and helping a busy clinic run well, this could be an excellent fit.

ABOUT THE POSITION

This is a full-time, in-person position supporting daily operations and client experience at our Columbia clinic. You will connect clients, providers, and clinic operations while making sure every client feels welcomed, informed, and cared for throughout their visit.

Success here takes strong organizational skills, attention to detail, and a real interest in delivering exceptional service. You will help manage schedules, coordinate treatment flow, support membership and retail conversations, and contribute to a positive team culture.

WHO THRIVES IN THIS ROLE

Someone organized and detail-oriented, who can manage several responsibilities at once without losing accuracy or professionalism. Follow-through and scheduling precision matter here.

Someone client-centered, naturally welcoming and attentive, who takes pride in creating a good experience for every client whether it is their first visit or their fiftieth.

Someone comfortable with sales conversations, confident discussing services, memberships, and retail products, who knows how to educate clients and help them decide without pressure.

Someone collaborative, who enjoys being part of a team and adds to the clinic environment rather than just working in it, supporting coworkers and providers along the way.

Someone growth-minded, open to feedback, committed to development, and willing to own both the wins and the misses.

WHAT YOU WILL DO

You will deliver a welcoming, high-level client experience from check-in through check-out, and manage provider schedules with accuracy and proactive communication. You will coordinate daily treatment flow so appointments stay on time and service stays strong, maintain accurate client records, and process transactions carefully.

You will talk with clients about services, treatment packages, and membership options, and support retail recommendations and client education around products and aftercare. You will partner closely with providers on rebooking and long-term client relationships, and contribute to a professional, positive team culture that reflects Aurora’s standards.

QUALIFICATIONS

Required: strong interpersonal and communication skills, comfort working in a fast-paced client-facing environment, and genuine interest in the beauty, wellness, and medical aesthetics industry.

Preferred: two or more years of experience in medical aesthetics, dermatology, spa, dental, hospitality, or customer service; experience with scheduling or practice management software; and familiarity with Columbia and the greater mid-Missouri area.

COMPENSATION AND SCHEDULE

Pay is competitive and discussed during the interview process. Benefits include medical, dental, and vision insurance, a 401(k) with company match, paid holidays and PTO, and generous employee discounts on Aurora services and products.

This is a full-time role at 38 to 40 hours per week, primarily weekday shifts with rotating Saturdays. The position is on-site in Columbia, Missouri.

Aurora Medical Spa is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.