Spa Practice Experience Leader

SpaDerma Medical Spa; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

SpaDerma Medical Spa in Chicago is seeking a Practice Experience Manager to lead all practice operations and ensure an exceptional patient journey. This full-time role requires presence in the spa five days a week, with some evenings and weekends as needed.

You will coach the front desk team, drive booking conversions, oversee provider schedules, and align with company initiatives to grow revenue while maintaining high service standards.

Qualifications

• Minimum of 2 years of management experience.
• Bachelor’s degree preferred but not required.
• Aesthetics license a plus, but not required.
• Strong communication, organization, and leadership abilities.
• Proven track record in sales and customer relationship management.

Responsibilities

• Lead, manage, and develop the front desk team (PSAs)
• Provide ongoing coaching, feedback, and performance management to ensure high standards
• Train and onboard new PSAs
• Own front desk driven revenue metrics including booking conversion, pre-booking, membership, retail, and package sales
• Drive team accountability to performance goals and KPIs
• Oversee daily front desk operations to ensure efficiency and task completion
• Support operational onboarding of new providers
• Ensure booking accuracy and optimization to maximize provider utilization
• Hold providers accountable to schedules, punctuality, and operational standards
• Foster a culture of accountability, professionalism, and patient first service
• Set, model, and enforce elevated patient experience standards across the spa
• Act as the primary escalation point for patient concerns, ensuring timely and effective resolution
• Ensure the spa maintains full operational readiness, including inventory management, equipment troubleshooting, and facility upkeep aligned with audit standards
• Lead execution and adoption of promotions and company initiatives
• Ensure team alignment with business goals and revenue-driving strategies
• Track performance and provide feedback on initiative effectiveness
• Partner with leadership on scheduling strategy, operational gaps, workforce planning, and performance evaluations
• Complete special projects and other duties as assigned by leadership

Skills

Leadership

Communication

Sales

Education

Bachelor's degree preferred

Job description

SpaDerma Medical Spa in Chicago is seeking a Practice Experience Manager to lead all practice operations and ensure an exceptional patient journey. This full-time role requires presence in the spa five days a week, with some evenings and weekends as needed.

You will coach the front desk team, drive booking conversions, oversee provider schedules, and align with company initiatives to grow revenue while maintaining high service standards.