Spa Manager – Lead Growth & Elite Guest Experience

Hand & Stone - New Bern; New Bern (NC); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

401K plan participation

Bonus based on performance

Employee discounts

Paid time off

Training & development

Job summary

Hand & Stone Massage and Facial Spa in New Bern, NC, is seeking a full-time Spa Manager to lead a multi-disciplinary team of massage therapists, estheticians and spa associates. You will oversee staffing, scheduling and service capacity while driving sales, memberships and guest satisfaction.

The role emphasizes leadership, performance coaching and operational excellence as the business opens and grows. Occasional evenings and weekend coverage is required.

Qualifications

• 2-3 years of management experience in spa, hospitality or customer-facing business.
• Proven ability to lead, coach and hold teams accountable.
• Strong organizational and problem-solving skills.
• Ability to promote spa services and memberships.
• Flexible availability; weeknights and weekends.

Responsibilities

• Recruit, onboard, coach and retain a high-performing team.
• Drive membership and revenue growth while maintaining guest experience.
• Lead daily spa operations including staffing, scheduling, inventory, opening and closing processes.
• Set goals, forecast staffing needs and translate results into action.

Skills

Spa management

Leadership

Staffing

Sales & memberships

Customer service

Communication

Job description

Hand & Stone Massage and Facial Spa in New Bern, NC, is seeking a full-time Spa Manager to lead a multi-disciplinary team of massage therapists, estheticians and spa associates. You will oversee staffing, scheduling and service capacity while driving sales, memberships and guest satisfaction.

The role emphasizes leadership, performance coaching and operational excellence as the business opens and grows. Occasional evenings and weekend coverage is required.