Spa Sales & Guest Experience Specialist

Hand & Stone Massage and Facial Spa; Burlington (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Training & development

Wellness resources

Job summary

Hand & Stone Massage and Facial Spa in Burlington, NC is hiring Spa Associates to deliver exceptional guest experiences and drive membership sales. As hosts of the spa, you will greet clients, explain services, schedule appointments, and maintain a pristine environment.

You will be part of a team that values customer service, ongoing training, and performance-based bonuses, with a flexible schedule and benefits such as employee discounts and free uniforms.

Qualifications

• Experience in customer service preferred.
• Ability to upsell services and memberships.
• Strong communication with clients and team.

Responsibilities

• Drive sales and meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Sales

Communication

Job description

Hand & Stone Massage and Facial Spa in Burlington, NC is hiring Spa Associates to deliver exceptional guest experiences and drive membership sales. As hosts of the spa, you will greet clients, explain services, schedule appointments, and maintain a pristine environment.

You will be part of a team that values customer service, ongoing training, and performance-based bonuses, with a flexible schedule and benefits such as employee discounts and free uniforms.