Spa Manager

Hand & Stone Massage and Facial Spa; New Bern (NC); Sur place; USD 55 000 - 69 000; Plein temps

Avantages offerts par ce poste

401K

Bonus based on performance

Employee discounts

Paid time off

Training & development

Spa membership

30% retail discount

Résumé du poste

Hand and Stone Massage and Facial Spa in New Bern, NC is seeking a full-time Spa Manager to lead a multi-disciplinary team of massage therapists, estheticians and spa associates. You will oversee staffing, scheduling and guest experience across seven days, while driving membership growth and revenue.

The ideal candidate is goal oriented, growth minded with a proven background in sales, spa operations and customer service, and comfortable guiding through change as the business scales.

Qualifications

• 2-3 years of management experience in spa/wellness, hospitality, fitness, retail, membership-based services, healthcare services, or another customer-facing business.
• Ability to promote the benefits of massage and skin care services.
• Proven ability to lead, coach and hold teams accountable while creating a positive workplace culture.
• Strong organizational, prioritization, problem-solving and conflict-resolution skills.
• Results-driven and comfortable setting goals, reviewing performance data and adjusting plans when needed.
• Strong communication and guest-service skills.
• Flexible availability for a seven-day operation, including some evenings and weekends.

Responsabilités

• Recruit, onboard, coach and retain a high-performing team. Establish clear expectations and accountability, recognize strong performance, address performance gaps, resolve conflict effectively, and build a positive, cohesive culture.
• Lead membership and revenue growth while ensuring an exceptional guest experience. Coach the team to educate guests about memberships and services and build long-term guest relationships.
• Lead daily spa operations including staffing, scheduling, service capacity, inventory, opening and closing processes, and adherence to operating standards.
• Set goals, forecast staffing and operating needs, review performance data, and translate results into action. Identify trends and gaps, adjust plans when results are off track, and lead through changes inherent in opening/growing a new business.
• Spa Manager Performance will be based on metrics including Team/Leadership, Membership/Revenue Growth, and Operational Excellence/Guest Experience.

Connaissances

Leadership

Communication

Guest service

Team management

Problem solving

Description du poste

Hand and Stone Massage and Facial Spa is seeking a full-time spa manager for our full-service spa. The Spa Manager will lead a multi-disciplinary team, including Massage Therapists, Estheticians and Spa Associates. The scope of the role requires effective staffing, delegation and leadership coverage across the operating week. The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service.

Benefits

• 401(k)


• Bonus based on performance


• Employee discounts


• Paid time off


• Training & development

Now Hiring Spa Manager!

Hand and Stone Massage and Facial Spa is seeking a full-time spa manager for our full-service spa. The Spa Manager will lead a multi-disciplinary team, including Massage Therapists, Estheticians and Spa Associates. The scope of the role requires effective staffing, delegation and leadership coverage across the operating week. The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service.

What You Will Lead:

People & Leadership

Recruit, onboard, coach and retain a high-performing team. Establish clear expectations and accountability, recognize strong performance, address performance gaps, resolve conflict effectively, and build a positive, cohesive culture.

Business Growth & Guest Experience

Lead membership and revenue growth while ensuring an exceptional guest experience. Coach the team to confidently educate guests about memberships and services and build long-term guest relationships.

Operations & Execution

Lead daily spa operations including staffing, scheduling, service capacity, inventory, opening and closing processes, and adherence to operating standards. Prioritize effectively, solve problems, and maintain a welcoming, organized and professional spa environment for guests and team members.

Planning, Performance & Change

Set goals, forecast staffing and operating needs, review performance data, and translate results into action. Identify trends and gaps, adjust plans when results are off track, and lead the team effectively through the changes inherent in opening and growing a new business.

Spa Manager Performance will be based on the following metrics:

• Team & Leadership - Recruit, develop and retain the team; establish accountability and a strong, cohesive culture.


• Membership & Revenue Growth - Build membership, achieve conversion and revenue goals, and respond effectively when performance is off plan.


• Operational Excellence & Guest Experience - Deliver a consistent guest experience, effective staffing and scheduling, and disciplined daily operations.

What you need to succeed in this role:

• 2-3 years of management experience preferred in spa/wellness, hospitality, fitness, retail, membership-based services, healthcare services, or another customer-facing business.


• Ability to promote the benefits of massage and skin care services.


• Proven ability to lead, coach and hold teams accountable while creating a positive workplace culture.


• Strong organizational, prioritization, problem-solving and conflict-resolution skills.


• Results-driven and comfortable setting goals, reviewing performance data and adjusting plans when needed.


• Strong communication and guest-service skills.


• Comfortable leading through change in a growing business.


• Flexible availability appropriate for a seven-day operation, including some evenings and weekends.

What's in it for you?:

• $55,000 to $69,000 including incentives and bonuses


• 401K plan participation after eligibility period


• Paid time off


• Spa membership


• 30% discount on retail products

About the New Bern Spa:

The New Bern Hand & Stone Massage and Facial Spa is a newly built location designed to provide a welcoming, professional and well-organized environment where guests can relax and team members can do their best work. The spa will offer professional massage, facial and related wellness services supported by a membership-based business model. Located in New Bern, the new spa offers the opportunity to build a business in an eastern North Carolina community with convenient access to the Crystal Coast. The spa will feature eight treatment rooms and operate seven days a week.

This location is independently owned and operated. The Spa Manager will work directly with the owner and will play a central role in establishing the team, culture, operating systems and performance expectations from the beginning.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.