Spa Operations Lead — Growth & People Mentor

Hand & Stone - 166 Shenstone Blvd - Garner, NC; Garner (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

401(k)

Employee discounts

Job summary

Hand & Stone in Garner, NC is seeking an Assistant Manager with a passion for exceptional customer service, sales growth, and team leadership. This role requires coaching, mentoring and hiring future spa professionals, while maintaining a welcoming, high-volume environment.

You will oversee daily spa operations, drive membership sales, develop marketing strategies, analyze data, and ensure compliance with policies. Flexible shifts, 8-4 and 2-10, are available.

Qualifications

• Impeccable customer service skills with strength in sales.
• Capability to take direction, lead others and work independently.
• Ability to coach, mentor and hire future spa professionals.

Responsibilities

• Provide excellent customer experience through phone calls, appointments, greetings, and membership sales and management.
• Oversee and manage daily spa operations.
• Drive spa sales performance and membership education.
• Assist in developing talented spa professionals.
• Promote products and services to maximize revenue and profits.
• Plan and direct to meet daily operational needs.
• Maintain cleanliness and soothing ambiance of the premises.

Skills

Customer service

Sales

Leadership

Coaching

Hiring

Job description

Hand & Stone in Garner, NC is seeking an Assistant Manager with a passion for exceptional customer service, sales growth, and team leadership. This role requires coaching, mentoring and hiring future spa professionals, while maintaining a welcoming, high-volume environment.

You will oversee daily spa operations, drive membership sales, develop marketing strategies, analyze data, and ensure compliance with policies. Flexible shifts, 8-4 and 2-10, are available.