Spa Manager in Training — Front Desk & Sales Leader

Hand & Stone Massage and Facial Spa; Apex (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa Apex is seeking a high-energy General Manager in Training to lead our front desk team, drive sales, and ensure an exceptional guest experience in a fast-paced spa environment. You will coach staff, manage daily operations, and elevate service quality across the front desk.

This role offers a performance-based compensation structure with hourly pay and uncapped commissions, plus benefits and growth opportunities within a multi-unit organization.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Drive sales performance by achieving membership, retail, gift card, and service goals and coaching on conversion.
• Promote services, upgrades, and current offers with consistency and confidence.
• Support strong performance in call handling and booking conversion.
• Own daily front desk operations, guest flow, and overall performance.
• Lead, coach, and support the front desk team to meet sales and service goals.
• Drive accountability around membership conversion, booking efficiency, and guest experience.
• Assist the General Manager with daily operational execution and staff development.
• Train, onboard, and develop front desk team members; support reporting and cash handling.

Skills

Leadership

Sales background

Customer service

Communication skills

Interpersonal skills

Accountability

Flexible availability

Coaching / mentorship

Booking systems (Zenoti)

Tools

Zenoti Booking System

Job description

Hand & Stone Massage and Facial Spa Apex is seeking a high-energy General Manager in Training to lead our front desk team, drive sales, and ensure an exceptional guest experience in a fast-paced spa environment. You will coach staff, manage daily operations, and elevate service quality across the front desk.

This role offers a performance-based compensation structure with hourly pay and uncapped commissions, plus benefits and growth opportunities within a multi-unit organization.