Spa Front Desk Leader in Training — Grow into GM

Hand & Stone Massage and Facial Spa; Langhorne (Bucks County); On-site; USD 48,712,000 - 60,174,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa – Langhorne, PA is seeking a high-energy, sales-driven General Manager in Training to lead the front desk, optimize guest experience, and drive store performance in a fast-paced, people-first environment. You will coach the team on conversion, promotions and services, own daily operations, assist the GM, and pursue growth within a multi-unit organization.

Compensation includes hourly pay, uncapped commissions and bonuses, with average earnings up to $45,000

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Drive sales performance by reaching membership, retail, gift card and service goals.
• Lead, coach, and support the front desk team to meet sales and service targets.
• Own daily front desk operations, guest flow and overall performance.
• Assist the General Manager with daily operational execution and training.

Skills

Leadership

Sales

Customer Service

Communication Skills

People Management

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa – Langhorne, PA is seeking a high-energy, sales-driven General Manager in Training to lead the front desk, optimize guest experience, and drive store performance in a fast-paced, people-first environment. You will coach the team on conversion, promotions and services, own daily operations, assist the GM, and pursue growth within a multi-unit organization.

Compensation includes hourly pay, uncapped commissions and bonuses, with average earnings up to $45,000