Spa Front Desk Lead — GM in Training

Hand & Stone Franchise Corp; Annapolis (MD); On-site; USD 25,000 - 45,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Employee discounts

Advancement opportunities

Job summary

Hand & Stone Massage and Facial Spa in Annapolis, MD seeks a high-energy General Manager in Training to lead front desk operations, drive sales performance, and develop a strong guest experience. You will own daily desk activities, coach staff, and support leadership with operational excellence in a fast-paced spa environment.

The role focuses on coaching conversion, promoting services and offers, and ensuring consistent client interactions across all touchpoints.

Qualifications

• 1-3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.

Responsibilities

• Drive sales by achieving membership, retail, gift card, and service goals.
• Lead front desk operations and guest flow to meet sales and service targets.
• Coach and support front desk team on booking efficiency and guest experience.
• Support daily operational execution and staff development.

Skills

Leadership

Sales

Customer service

Communication

Accountability

Adaptability

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa in Annapolis, MD seeks a high-energy General Manager in Training to lead front desk operations, drive sales performance, and develop a strong guest experience. You will own daily desk activities, coach staff, and support leadership with operational excellence in a fast-paced spa environment.

The role focuses on coaching conversion, promoting services and offers, and ensuring consistent client interactions across all touchpoints.