Spa Manager

Hand & Stone Massage and Facial Spa; Williamsburg (VA); On-site; USD 48,000 - 62,000; Full time

Job summary

Hand & Stone Massage and Facial Spa is seeking a full-time spa manager for our full-service location in Virginia. The role focuses on sales leadership, operations, and exceptional customer service to grow memberships and revenue.

The ideal candidate has 2–3 years of management experience in spa or related industries, with a flexible schedule that may include nights and weekends. This role involves coaching staff and promoting massage and skin care services.

Qualifications

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry.
• Flexible schedule – this role requires a variety of hours which may include nights and a weekend day.
• Ability to promote the benefits of massage and skin care services.

Responsibilities

• Coach and motivate the spa team to educate and delight clients, driving membership conversions.
• Drive revenue through scheduling, marketing, and upgrading services.
• Recruit and build a team of spa professionals and ensure excellent client experiences.
• Measure performance, build a strong member base, and deliver consistently high service standards.

Skills

Sales management

Spa operations

Customer service

Tools

POS systems

Job description

Now Hiring Spa Manager!

Hand and Stone Massage and Facial Spa is seeking a full-time spa manager for our full-service spa. The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service.

Spa Manager Performance will be based on the following metrics:

• Membership Conversion –you understand how to coach and motivate your spa team to educate and delight your clients, so they join our Lifestyle Program.


• Revenue –you understand how to drive revenue via scheduling, marketing and upgrading services.


• Recruiting –you are passionate about building a team of passionate spa professionals!


• Operations –you measure and deliver results, create a strong member base, and deliver a consistently excellent client experience!

What you need to succeed in this role:

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry


• Flexible schedule –this role requires a variety of hours which may include nights and a weekend day.


• Ability to promote the benefits of massage and skin care services.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.