Assistant Manager

Hand & Stone Massage and Facial Spa; Novi (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Hand & Stone Massage and Facial Spa in Novi, Michigan, is looking for a passionate Assistant Spa Manager to enhance client interactions and drive spa operations. The ideal candidate will have a strong sales background, a focus on customer service, and the ability to lead a team.

This role offers employee discounts, bonuses based on performance, and opportunities for advancement. Candidates should be comfortable with multi-tasking and possess a passion for health and wellness.

Qualifications

• 3+ years of experience in sales or management.
• Ability to train and motivate a sales team.
• Comfortable with administrative tasks related to sales.

Responsibilities

• Lead the front desk operations of the spa.
• Connect with clients to offer individualized sales solutions.
• Educate guests on services and memberships.
• Manage scheduling and inventory.

Skills

Sales focused

Customer service

Multi-tasking

Leadership

Job description

Hand and Stone Massage and Facial Spa is currently seeking a sales-focused Assistant Spa Manager to help us drive our spa operations! The position of Assistant Spa Manager is designed for people who are passionate about client interactions, are interested in learning about the wellness industry, and want to expand their sales experience.

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Ideal candidates for this role demonstrate the following attributes

• Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture.
• Member Conversion and Customer Service - As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
• Promote Health and Wellness – You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
• Multi-Tasking Expertise. Have experience handling or assisting with administrative tasks- including (but not limited to) scheduling, inventory management, and sales reporting.
• Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results accommodate the needs of the business. Are available a variety of business hours including evenings and weekends.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.